Frequently Asked Questions

Heating

Natural gas:

  • Gas unit heaters (GH 0625 – GH 0640)

  • Gas tube unit heaters (GH 0618 – GH 0825 – GH 0845)

  • Hot-air furnaces (GF 760 – GF 1560 – GF 3060 – GF 2060)

  • Gas workshop heaters (GW 260 – GW 460)

  • Radiant heaters (GR100 – GR200)

  • Ducted gas unit heater GH 0660 (heating)

  • GM 0680 (heating and cooling)

  • Ducted gas unit heater (heating) GH 0660

LPG (liquefied gas):

  • Gas unit heaters (GH 0625 – GH 0640)

  • Gas tube unit heaters (GH 0618 – GH 0825)

  • Radiant heater (GR100)

Diesel:

  • Hot-air furnaces (OF 760 – OF 1560 – OF 3060)

Kerosene / Diesel:

  • Workshop heaters (DW 250 – DW 430 – DW 0450)

  • Fan heaters (DH 0510)

Kerosene:

  • Fan heater (KH 0320)

Electric:

  • Single-phase electric heater (EH 0450)

  • Three-phase electric heater (EH 0150)

The only difference is in the type of fan heaters, one is made by the German EBM company and the other is made by domestic factories.

The GF2060 hot air furnace is designed and manufactured specifically for greenhouse use. To learn more about this product, it is best to refer to its specialized catalog.

Ducted gas heater unit (GH 0660) Heating - (GM 0680) Heating and cooling

Installation conditions follow the table below:

No.Product DescriptionIndoor InstallationOutdoor Installation
1Gas unit heaters (GH 0625 – GH 0640)
2Gas tube unit heaters (GH 0618 – GH 0825 – GH 0845)
3Hot-air furnaces (GF 760 – GF 1560 – GF 3060 – GF 2060)
4Gas workshop heaters (GW 260 – GW 460)
5Radiant heaters (GR100 – GR200)
6Ducted gas unit heater GH 0660 (heating) / GM 0680 (heating & cooling)
  • Type and capacity of the unit

  • Installation location of the unit

  • Appropriate chimney diameter

  • Appropriate chimney height

  • Proper distance from neighboring buildings

  • Proper distance from the fresh air supply vent

  • What products are suitable for heating residential spaces?

The installation height of gas heaters depends on the overall height of the hall (installation space).

The maximum installation height for these heaters in halls with an average height of 7 meters is approximately 2 meters from the hall floor.

For the installation height of other heaters, coordination with the company's after-sales service department is required.

These two units come with both wall-mounted and floor-standing bases. Information about these bases is available on the company website. Additionally, they are sold through the after-sales service department of Energy Company.

Gas tube heaters are hermetic, meaning these units supply all of their combustion air from the outside environment and do not use the indoor air oxygen for combustion. Therefore, these heaters can be used in residential, villa, and office spaces.

However, gas heater models (GH 0640, GH 0625) are non-hermetic, and during operation, they supply their combustion air from the indoor space. Therefore, they should be installed in industrial and commercial spaces while complying with the principles and requirements of the National Building Regulations.

Gas tube unit heaters / (GH 0618 – GH 0825) – For their installation and operation, coordinate with the Energy after-sales service department.

It is better to contact the Sales Engineering Department of Energy Company:
+982161442723- +982161442743- +982161442753

The maximum total length of the return channel should not exceed 15 meters.

Depending on the type of consumption, time of consumption, amount of consumption, and space used, the cost will vary.

  • Power supply (22 amps single phase / three phase),
  • Independent wiring for each device from the meter location
  • Appropriate selection of capacity and number of devices for each space
  • Creating appropriate airflow at the installation site
  • Inability to install in spaces where flammable and explosive materials are stored and produced, as well as in humid environments.

Yes, the GR 0100 model is also available with liquefied gas fuel.

Gas workshop heaters - (GW 260 - GW 460) do not require electricity during operation.

If the space where the heater is installed has the following conditions, be sure to use an exhaust fan model equipped with a smoke sensor:

  • Negative pressure at the installation site
  • Excessive and non-standard horizontal length of the chimney
  • Excessive cold outside air and lack of chimney insulation
  • A winding chimney

Ceramic radiant heaters have a high heat flux and are installed at a higher height (6-7 meters). In addition, ceramic radiant heaters do not require the installation of a chimney.

Hot air ovens in series models (OF 1500 / GF 1560 – OF 3000 / GF 3060) can also be offered in horizontal models.

(In coordination with the sales engineering department)

Yes, based on order and coordination with the sales engineering department, hot ovens of the series (OF 0700 - OF 1500 / OF 3000) can also be offered with dual-fuel burners

(gas - diesel).

None - only the GH0660 duct heater will have this option upon request, in coordination with the sales engineering department.

In-person expertise is available throughout the country by the specialized and engineering team of the energy company. Please contact the sales engineering department for coordination.

Coolers models: EC0700 - EC0750 - EC0550 - EC1100D - VC0600

1- The switch under the thermostat panel is in the off position

Turn the switch to the on position (slide it to the right)

2- The life safety switch has tripped

Turn the switch to the on position. If it trips again, contact Customer Service at 61445-021.

1- The main fuse or fuse box is broken.

Get help from a qualified electrician to fix the problem

2- The pump or motor is burnt out or has a short circuit

Contact the after-sales service department

3- A connection in the product's wiring and cabling

Contact the after-sales service department

1- The motor fuse has blown (in models with a governor)

Push the governor switch in.

2- The motor has jumped (burned out)

Contact the after-sales service department

3- There is a short circuit in the wiring from the thermostat to the product or in the wiring inside the air conditioner

Find the short circuit with the help of an experienced electrician and fix it

4- The thermostat is in automatic mode and the set temperature is higher than the ambient temperature.

Set the thermostat to manual mode or set the set temperature at least 5 degrees lower than the ambient temperature.

1- The current in the cooler is 40% higher than normal.

  • Reset the thermostat. Hold down the pump key and the up arrow key simultaneously for 10 seconds until the word NO appears on the thermostat screen. Release the keys and press the two above-mentioned keys again in the same way for 10 seconds until the word YES appears on the thermostat screen. Release the keys. Turn on the cooler. If the wrench symbol appears again, contact the after-sales service department.

1- The current is more than twice the normal condition

Contact the after-sales service department

 

    
    
    
    
    
    
    

1- Motor capacitor is defective

  • Replace by technician

2- Motor door is defective

  • Repair by technician

1- The tarpaulin is torn or has air leaks from the sides

  • Contact the after-sales service unit for replacement

2- The belt is loose

  • Replace the belt according to the size

3- The motor pulley or the impeller wheel rotates loosely

  • Tighten them in place

4- The ventilator impeller is loose

  • Adjust the impeller and tighten its screw.

5- The belt is tight

  • Press the middle part of the belt with your index finger with moderate force, the amount of indentation of the belt should be about two centimeters. Contact the after-sales service unit to adjust the belt with the motor and pulleys.

6- The duct dampers are closed or half-open inside the environment

  • Adjust the dampers according to your needs.

7- All doors and windows in the environment are closed

  • Leave one of the doors or windows open at least 20 cm to allow air to flow in the environment

8- Use fabric air filters on the cooler pads

  • Collect these filters.

9- Sediment and salts have blocked the pores of the pads

  • Wash the pads with a home car wash and with appropriate pressure to wash and remove the salts and sediment. If the pads are old and worn out, replace them with standard pads approved by the energy company

10- The cooler is installed incorrectly (Balazan coolers)

  • Contact the after-sales service unit.

1- The water tap of the cooler is closed

  • Open the water tap to fill the basin with water

2- The water hose of the cooler is torn

  • Replace the water hose.

3- The inlet of the cooler float is blocked with sand and sediment.

  • Open the float and clean the inside of its inlet.

4- The basin has a hole

  • Contact the customer service department

5- The float is broken

  • Replace it.

1- The water level in the basin is low

  • Adjust the float

2- The cooler is not level.

  • Level the cooler

3- The water distributor is not level

  • Level it and replace it if it is broken.

4- The water distributor grooves or the water supply hose are blocked or partially blocked

  • Clean the water distributor grooves and check the water supply hose path and remove it if there is a blockage.

5- The water does not reach the pump completely

  • Clean the pump basket from sediment and salts completely.

1- The pump is not on

  • Turn the pump switch to the on position

2- The pump hose is disconnected

  • Secure the hose in place

3- The pump base is not installed correctly

  • Install the pump base firmly and correctly

4- The pump is burnt

  • Replace the pump

5- The pump shaft is fouled and stuck to the body.

Descale the pump shaft.

1- The water supply system is faulty

  • Check the water supply system and fix the problem

2- The pad is worn

  • Replace the pad

3- The capacity of the cooler is not suitable for the area of ​​the environment or the installation location is not suitable (roofed areas or patios)

  • Select a cooler with the appropriate capacity and size - Change the installation location of the cooler.

4- The dimensions or design of the channel are wrong

  • Fix it with the help of experienced people.

1- Or the bearings - the motor and pump are not lubricated or poor quality oil or sewing machine oil has been used.

  • Lubricate the parts with 10-40 special automotive oil.

2- The motor pulley or the fan pulley is loose

  • Tighten the pulley retaining screw

3- The fan impeller is loose and is stuck to the body or is out of balance.

  • Contact the after-sales service unit

4- The bearing is loose or seized

  • Tighten the bearing screw with a 13 wrench and replace it if it is seized

5- The motor is making noise

  • Make sure the screws connecting the motor base to the fan are tight. Check the motor without the belt. If the noise still occurs, contact the after-sales service unit

1- The thermostat is stuck

  • Turn off the main power to the thermostat and then turn it on.

1- Float is not adjusted

  • Adjust the float.

2- Building pump pressure is high

  • Adjust the pump pressure lower.

1- The air conditioner is leaking (RCCB indicator appears on the thermostat screen).

  • Contact the after-sales service department

2- There is a short circuit in the wiring or wiring of the product.

  • Contact the after-sales service department

3- The motor is half-burned

  • The motor should be replaced.

Coolers Model: EC0710 -EC0570 -EC0350 -VC0380

1- There is a current leak in the product or wiring

  • Turn the switch off and on once. If the problem is not resolved, contact the after-sales service unit.

2- The life-saving switch has operated

  • Turn the switch to the on position. If it trips again, contact the customer service unit at 61445-021

3- The miniature switch inside the fuse box is disconnected

  • Turn the switch to the on position. If it trips again and goes off, contact the after-sales service unit.

4- The switch is burnt

  • Replace the switch in coordination with the after-sales service unit.

5- The power is out

  • Make sure the power is connected.

1- The life-saving switch has operated

  • Turn the switch to the on position. If it trips again, contact the customer service department at 61445-021

2- The miniature switch inside the fuse box is disconnected

  • Turn the switch to the on position. If it trips again and goes off, contact the after-sales service department.

3- The switch is burnt

  • Replace the switch in coordination with the after-sales service department.

1- The main fuse or miniature fuse is broken.

  • Get help from a qualified electrician to fix the problem

2- The pump or motor is burnt out or has a short circuit

  • Contact the after-sales service unit

3- A short in the product wiring and cabling

  • Contact the after-sales service unit

1- The pump timer is on

  • Press the pump key for 4 seconds to exit the timer mode.

1- The slow spin timer is on.

  • Press the slow spin button for 4 seconds to exit the timer mode.

 

    
    
    
    
    
    
    

1- The high-speed timer is on.

  • Press the high-speed button for 4 seconds to exit the timer mode.

1- Motor capacitor is defective

  • Replace by technician

2- Motor door is defective

  • Repair by technician

1- The tarpaulin is torn or has air leaks from the sides

  • Contact the after-sales service unit for replacement

2- The belt is loose

  • Replace the belt according to the size

3- The motor pulley or impeller wheel rotates loosely

  • Tighten them in place

4- The ventilator impeller is loose

  • Tighten the impeller in place and tighten its screw.

5- The belt is tight

  • Press the middle part of the belt with your index finger with moderate force, the amount of indentation of the belt should be about two centimeters. Contact the after-sales service unit to adjust the belt with the motor and pulleys.

7- All doors and windows in the environment are closed

  • Leave one of the doors or windows open at least 20 centimeters so that air can flow in the environment

8- Use fabric air filters on the cooler pads

  • Collect these filters.

9- Deposition and salts have blocked the pores of the pads

  • Wash the pads with a home car wash and with appropriate pressure to wash and remove the salts and deposits. If the pads are old and worn out, replace them with standard pads approved by the Energy Company

10- The direction of installation of the cooler is wrong (in Balazen coolers)

  • Contact the after-sales service department

1- The water cooler valve is closed

  • Open the faucet to fill the pan with water

2- The water hose of the cooler is broken

  • Replace the water hose.

3- The inlet of the cooler float is blocked with sand and sediments.

  • Open the float and clean the inside of its entrance.

4- The pan has a hole

  • Contact the customer service department

5- The float is broken

replace it

1- The water level in the basin is low

  • Adjust the float

2- The cooler is not level.

  • Level the cooler

3- The water distributor is not level

  • Level it and replace it if it is broken.

4- The water distributor grooves or the water supply hose are blocked or partially blocked

  • Clean the water distributor grooves and check the water supply hose path and remove it if there is a blockage.

5. The water does not reach the pump completely

  • Clean the pump basket of sediment and salts completely.

1- The pump is not on

  • Turn the pump switch on

2- The pump hose is disconnected

  • Secure the hose in place

3- The pump base is not installed properly

  • Install the pump base firmly and correctly

4- The pump is burnt

  • Replace the pump

5- The pump shaft is fouled and stuck to the body.

  • Descale the pump shaft.

1- The water supply system is faulty

  • Check the water supply system and fix the problem

2- The pad is worn

  • Replace the pad

3- The capacity of the cooler is not suitable for the area of ​​the environment or the installation location is not suitable (roofed areas or patios)

  • Select a cooler with the appropriate capacity and size - change the installation location of the cooler.

4- The dimensions and design of the channel are wrong

  • Fix it with the help of experienced people.

1- Bearings - The motor and pump are not lubricated or poor quality oil or sewing machine oil has been used.

  • Lubricate the parts with 10-40 automotive oil.

2- The motor pulley or the fan pulley is loose

  • Tighten the pulley retaining screw

3- The fan impeller is loose and is stuck to the body or is out of balance.

  • Contact the after-sales service unit

4- The bearing is loose or seized

  • Tighten the bearing screw with a 13 wrench and replace it if it is seized

5. The motor is making noise

  • Make sure the screws connecting the motor base to the fan are tight. Check the motor without the belt. If the noise still occurs, contact the after-sales service unit.

1- Float is not adjusted

  • Adjust the float.

2- Building pump pressure is high

  • Adjust the pump pressure lower.

1- The cooler is leaking (the LED lights on the switch are flashing)

  • Contact the after-sales service unit

2- There is a connection in the wiring or the product wiring.

  • Contact the after-sales service unit

3- The motor is half-burned

  • The motor should be replaced.
Scroll To Top Call Now Button